Q: What is the phone number to the Central Station? I need to make changes to my ‘call-list’.
Q: Can I receive a discount on my homeowner insurance for having my system monitored?
A: Yes, we provide a certificate of monitoring just for this purpose. Each carrier offers their own discount level and is often a greater discount if the system has monitored smoke detectors. Check with your agent to determine your discount level.
Q: Can you monitor my existing system that was installed by another company?
A: Yes, we can monitor dozens of types and brands of systems. There is a possibility that we’ll need to change out the circuit board or other devices. For this, we charge a nominal fee.
Q: I am in a contract with another provider and I wish to have your company monitor my system. How do I cancel?
A: First, call your existing provider and determine if your initial contract period is still active. We can monitor your system only if you are able to cancel that agreement. Call us and we’ll help you with that process.
Q: What if I have a problem with my system after your office closes for the day?
A: We offer 24-hour repair services. This is part of our comprehensive client care philosophy.
Q: My alarm went off by accident. I disarmed it but the Central Station did not call. Why?
A: Our systems are programmed to send a restoral code. This means that if the correct user code disarms the system, the system sends the Central Station a ‘restoral’ code to advise that it was a false alarm. This is a feature designed to reduce false alarm activity and unnecessary police dispatches. This feature can be removed from programming on a case-by-case basis.
Q: What if I am ambushed while entering my home?
A: We offer a ‘duress’ code service in which you can enter the home and disarm the system using a specific and different code that the usual user code. This will disarm the system and send an alert to advise that there is a ‘hold-up’ or ‘ambush’ scenario in which the police will be dispatched. This is a specific service that is customized for each client and not standard. Please inquire with our office if you wish to add this service. There is no cost for the service.
Q: I wish to have Coastal Protection Inc. monitor my existing system. Can your company use my existing sensors or do I need to purchase new ones?
A: We can utilize your existing sensors, even if they are wireless.
Q: Can I have multiple user codes for my system?
A: Yes, and we encourage this. Your system can have multiple codes. This is important as you may wish to remove codes that are no longer used or have a situation in which you need to remove a code for a specific user. Our Alarm.com technology allows for simple code management. This feature is especially important to business owners who may have multiple key holders.
Q: I have a dog. Will your system trip accidentally if she is roaming the home?
A: We can install ‘pet friendly’ sensors that avoid detection based on the pet’s size and activity.
Q: I have a boat dock and a detached shop on my property. Can you monitor these areas?
A: Yes, we have access to countless detection device types that can be rated for outdoor areas and can be integrated with your system.
Q: I own a restaurant and I am worried about my employees’ safety after hours. What does your company offer that can increase their safety?
A: We offer ‘hold-up’ pendants and other devices that can increase their safety. We can also offer video escorts with our camera systems. An operator can observe the closing activity and alert authorities if undesired activity occurs.
Q: I want cameras at my business but do not want the cost and ongoing maintenance of a video server. Does Coastal Protection offer a system like this?
A: Yes, we offer remote recording of video systems. The recent events are also captured on local recording media if your internet is disrupted.
Q: I am the manager of a local medical office. What system can be used to help manage entry to certain parts of my building?
A: Coastal Protection, Inc. offers the latest access control solutions that can increase safety and manage traffic throughout a property. We can also integrate other systems within the building to decrease administration of multiple systems.
Q: I just need a single camera to monitor the register and reception area of my vet clinic. I don’t need an entire system.
A: We have many small video solutions that are very affordable and offer the latest in technology. All you need is an internet connection and a few minutes to learn how to use it. Then you’ll have your camera’s view in the palm of your hand with your smartphone.
Q: I own a retail store and my camera system no longer works. Can you service it?
A: Yes, we can often repair your system or provide a solution that includes existing parts that are in working condition. This way, you have today’s technology and save money by using the parts that work.